Mike from Florida asks: “Can you explain the difference between utilization and productivity?”
NSCA responds: Utilization is the percentage of time paid vs. time billed. Productivity is what happens during time that isn’t billable. Tracking and differentiating between these two calculations is key, but it’s just as important to make sure your employees understand the differences (and understand why you’re tracking utilization and productivity in the first place).
Find out in this short video what information is required to track these metrics, and what your integration firm’s goal should be for the two numbers: A utilization percentage of 100% isn’t realistic.