Member Question of the Week

Customer Loyalty: Can It Be Improved?

May 3, 2016
Customer Loyalty: Can It Be Improved?

Bill from Maine asks: “We have no customer loyalty anymore. Any ideas for us?” NSCA responds: Customer loyalty means that, despite economic activities and competitive attempts to disrupt the relationship, clients continue to regularly use your business over other alternatives. It’s important to understand factors that can impact loyalty in the first place: Purchasing policies Customer satisfaction levels Read the full article…

Using Auto-Renewal Language in Managed Service Contracts

December 8, 2015

Tom from Ohio asks: “Can we use auto-renewal language in our managed services contracts?” NSCA responds: It depends. More states are creating laws that make the practice of including auto-renewal language in contracts for alarm systems and related solutions illegal – but, for now, that legislation applies only to residential applications. The concern is that this legislation Read the full article…


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