What Every Integrator Needs to Know: Web Series

Register for NSCA webinars to learn more about industry-specific business issues, research and trends, practical tips, tools, strategies, techniques, and resources on a variety of professional development topics. NSCA offers this cost-effective, convenient training solution for our industry professionals.

Click here to view archived NSCA webinars

Upcoming NSCA webinars:

Fostering a Compliant and Inclusive Culture — a Key Differentiator in Attracting and Retaining Talent

Tuesday, June 18, 2019
9am Pacific/10am Mountain/11am Central/12pm Eastern
Presented by: Lisa Bauer and Michelle Mikesell, Insperity

Why are some companies thriving while others struggle to stay in business? What is the distinctive difference between a good company and a truly great company? We believe the answer can be found by what defines a company – its culture. Culture is literally everything you do. If you are able to successfully leverage the strengths of your culture and optimize the candidate experience, you are likely to improve your chances at attracting top talent. Management behavior and practices also need to reflect the best that your company offers. So, are your day-to-day practices reflective of your culture’s most positive attributes? How employees experience work matters and can impact whether you are able to retain and engage them as productive contributors or whether you drive them away. Non-compliant companies create unappealing cultures.

Please join us as we address some critical compliance factors that demonstrate how consistent, fair-minded HR practices add value to your company culture and make a remarkable difference in the employee experience. In this webinar, we’ll talk about harassment in an ever changing environment, the impact of immigration and incorporation of equitable practices, including pay, to help you make better hiring and management decisions, and give you tools and ideas to incorporate and embrace diversity as an added strength mirroring changes in the consumer landscape.

Presented by:

Michelle Mikesell, Insperity

Michelle applies her extensive experience to helping growth organizations understand their culture gaps and align their people and business strategies. She specializes in executive team benchmarking and leadership development and has led cultural and organizational change across industries that include banking, health care, education, technology and manufacturing. She has more than 20 years’ experience in the for-profit and non-profit sectors designing and leading assessment programs and alignment diagnostics.
Utilizing her all-encompassing sales and human capital expertise, Ms. Mikesell has lead all phases of sales development from process definition and role design, through pricing and proposals, to the build of customized service plans and client onboarding systems. Her tenure in both sales and operations roles, enabling her to execute across divisions in the Middle Market client base.
Michelle is currently Managing Director, Development and Consulting, leading efforts to educate business owners on connecting the employment experience into all phases of the business lifecycle.
Ms. Mikesell holds a Bachelor’s of Science degree from Metropolitan State College in Denver, a master’s degree in Communications from the University of Denver and is both SPHR and ITCP certified. She helps companies know who they are, who they need to be, and how to align their human capital for business success.

Lisa Bauer, Insperity SPHR, SHRM-SCP

Lisa is an employment and HR compliance expert with 22 years’ experience in human capital management, specializing in diagnosing and assessing root causes of organizational misalignment impacting company growth. Her work includes evaluating employment-related risks and developing comprehensive people strategies to support organizations’ business objectives. Lisa’s breadth of experience and depth of knowledge stem from working with hundreds of small and medium-sized businesses and in a myriad of different industries, including government contracting, aerospace, chemical/agricultural, manufacturing, technology, and hospitality. Lisa applies highly developed business acumen when partnering with companies to improve leadership alignment, operational effectiveness and employee engagement. Lisa is a certified Senior Professional in Human Resources (SPHR) and earned a Juris Doctorate from Saint Louis University School of Law.

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How to Embrace Digital Tools to Improve Customer Experience and Service Margins

Tuesday, July 16, 2019
9am Pacific/10am Mountain/11am Central/12pm Eastern
Presented by: Maureen Carlson, VP Marketing and Sales, System Surveyor

To be competitive and a healthy business, today’s integrator needs to position as a “trusted advisor” with clients and optimize value.  To do that, it’s important to leverage and adopt innovative technology and smart practices.  This webinar will cover how to embrace digital tools across sales and operations team to improve customer experience by engaging collaboratively and visually in the process.  We’ll look at opportunities in the design and planning phase and also in the longer term customer relationship and services.

Maureen Carlson is a Co-Founder and VP of Marketing and Sales at System Surveyor. Maureen has more than 20 years experiencing working with innovative B2B technology companies. She has led product marketing and positioning for several companies and strategic go-to-market strategies. The past several years, she has delved into the electronic security market working with system integrators and security/AV/IoT system leaders on how to embrace new technology to improve customer experience and business efficiency. Learn more about the company at www.SystemSurveyor.com.

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Click here to view archived NSCA webinars


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