We struggle to have our frontline people conduct a “proof-of-performance” closeout procedure effectively because every client is different and the systems we provide are unique. Do you have any suggestions on how to be more systematic to avoid the risk of not meeting expectations and delaying final payment?

Yes! For one, include an explanation of the process and closeout procedures you use in the proposal or contract with the end-user upfront. Try not to use generic language that opens you up to subjective interpretation. Use industry closeout procedures and best practices; provide a timeline that maps out when the owner representative needs to Read the full article…

How do we get involved with ESPA and Ignite?

Visit www.espa.org and www.igniteyourcareer.org to get started. Ignite has an Ambassador program that gives NSCA members the tools and resources they need to meet with local schools and become engaged in the process of building a talent pipeline. Ambassadors are provided with a presentation, talking points, and tips on attending career fairs and meeting with Read the full article…

Who owns the code and rights to make changes to initial programing configuration once the project has been turned over to the owner/end-user?

This is an often-disputed and often-debated issue. It is NSCA’s belief that code ownership needs to be a defined arrangement: something contracted between the software developer, manufacturer, programmer, integrator, and end-user. This is very complex when many parties are involved. There are several legal opinions, numerous case studies, and, in some instances, unresolved project closeout Read the full article…

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