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Industry Insights


Using Auto-Renewal Language in Managed Service Contracts

December 8, 2015

Tom from Ohio asks: “Can we use auto-renewal language in our managed services contracts?” NSCA responds: It depends. More states are creating laws that make the practice of including auto-renewal language in contracts for alarm systems and related solutions illegal – but,…


Customer-Driven Delays & Warranties

November 5, 2015

MJ in Illinois: “Who covers the warranty when a customer-driven delay caused the products to sit on the shelf for over six months?” NSCA responds: We’re seeing more questions arise about warranties. Most manufacturers have agreements with integrators stating that they’ll warrant…


How Much Should You Pay Employees?

October 27, 2015

Compensation, bonuses, and benefits aren’t everything – especially to Millennials, as we’re discovering – but what you offer to employees in these areas can make a big impact on attracting and retaining top talent. (more…)


Subcontractors: Exempt from Insurance Requirements?

October 6, 2015

Bob from Wisconsin asks: “One of my install subcontractors says he’s exempt from needing insurance. Can that be right?” NSCA responds: This is a growing concern. Lots of NSCA members report that their subcontractors now indicate that they’re exempt from…


Establishing an Outside Advisory Council

September 3, 2015

Keith from Kansas asks: “How do we get an outside advisory council started within our company, and who should we include?” (more…)


Utilization and Productivity Metrics Count

August 13, 2015

Mike from Florida asks: “Can you explain the difference between utilization and productivity?” (more…)


The Complexities of Extended Warranties

August 4, 2015

Is it unethical for integrators to not tell their end-user customers that the manufacturer has an extended warranty covering their product? (more…)


The True Intent of Prevailing Wage

June 30, 2015

Catherine from Oklahoma asks: “We are seeing more prevailing wage requirements on service work. Are you? Is everyone else?” (more…)


'Ex Machina': The Consciousness Test

April 29, 2015

If only Alan Turing was alive today. He would have enjoyed the acclaim of the movie about his life, The Imitation Game, and the great public interest around his role in helping to end WWII, the beginnings of the modern…


30 Bad Management Behaviors

April 29, 2015

We all need to occasionally gripe about our boss now and then. I’m sure it’s somewhere on Maslow’s hierarchy of needs. And managers, you’re kidding yourself if you don’t think you are the subject of your employee’s dinner time conversation…


16 Psychology Tips to Upgrade Your Cold Sales Emails

April 28, 2015

Prospects are people, too. And people are hard-wired to respond more positively to certain words and types of messaging. I know, I know, you’re in sales — you’re not a psychologist. But simply learning just a few psychological tips can…


Stress Eating Helps, When They're These Superfoods

April 28, 2015

When work deadlines begin piling up and your social calendar is booked, the last thing you want to hear is to steer clear of the vending machine. Who has time for healthy eating? But when it comes to combating stress…