About Session
Presenter: Ryan Staner, CEC
High activity doesn’t automatically translate into profitability. Seemingly small day-to-day decisions about labor, scope, communication, and escalation can significantly impact whether business is profitable—or not. In this session, attendees will uncover how actions like delaying difficult conversations, over-servicing customers, project management decisions, or failing to escalate issues early enough can erode margin. Then, they’ll learn how to avoid these mistakes by following specific operational disciplines and habits. Emerging leaders will be ready to think more strategically about profitability instead of worrying about staying busy.
Inspired by These Next-Gen Academy Concepts:
- Accountability under pressure
- Project and workflow management
- Delivering client value
- Turning ideas into execution
- Confidence and decision-making
