Even during uncertain times like this, the No. 1 rule of business is: Stay in business! Washing your hands and practicing social distancing are important, but so is leadership during stressful and challenging times like these. This situation could reveal the type of leader you are … or could become. Many of us feel like Read the full article…
Over the next few months, we’ll take an inside look at how the NSCA 2019 Excellence in Business award winners have adapted to our constantly changing industry. The story of Beacon Communications is last on the list. For its commitment to increasing customer satisfaction and repeat business, Beacon Communications was named an NSCA 2019 Excellence in Read the full article…
While there is no perfect metric to measure employee satisfaction, there’s no denying that it’s a crucial aspect of any integrator’s success. Companies with higher employee satisfaction rates have better customer service, increased productivity, lower turnover, and, ultimately, more sales. If your employee satisfaction rates aren’t where they need to be, improving them isn’t as Read the full article…
Your business is growing. You face different challenges every day. New technology, new business initiatives, and new customer expectations bring forth new questions to consider. Sometimes these questions can become too complex to be handled by company leadership. This is when it pays to go outside your circle to leverage people who have walked this Read the full article…
Over the next few months, we’ll take an inside look at how the NSCA 2017 Excellence in Business award winners have adapted to the constantly changing industry. The story of Conference Technologies, Inc. is first on our list. For advancing customer feedback and engagement, Conference Technologies was named an NSCA 2017 Excellence in Business award winner Read the full article…
In 2016, there were record numbers of NSCA members that either closed their doors or were acquired. (My last count was 44 companies total.) That’s a big deal. Read the full article…
During the Industrial Age, companies made their marks with singular success stories and unprecedented achievements. Whichever company earned the most money and was the first to corner a niche essentially owned the market. In the digital age, this is no longer the case. The most notable companies are the ones that adapt and innovate quickly Read the full article…
Entrepreneurs experience good days and bad days. There are serious highs and lows, and that is part of the journey. Sometimes we go on runs of prosperity that feel like they will last forever. Other times, we find ourselves in dark spots that feel like a storm that will never pass. I have those days, Read the full article…
Are you listening to what your customers are saying to you? (Are you even asking them what they think?) Conducting regular customer satisfaction surveys after the completion of projects and services provided by your firm can help you understand customer expectations, assess your company’s strengths and weaknesses, pinpoint potential red flags before they turn into Read the full article…
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