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customer experience

How to Create Urgency Around Achieving Client Satisfaction

June 2, 2020
How to Create Urgency Around Achieving Client Satisfaction

Over the next few months, we’ll take an inside look at how the NSCA 2020 Excellence in Business award winners have adapted to our constantly changing industry. For its commitment to meeting – and exceeding – lofty client satisfaction goals, AV Solutions was named an NSCA 2020 Excellence in Business award winner in the Customer Experience Read the full article…

Why Employee User Experience Should Be a Top Priority

March 5, 2019
Why Employee User Experience Should Be a Top Priority

A friend of mine worked for a systems integrator, managing the company’s proposal-writing process. The business used a special software to track which proposals were submitted, by whom, and to what end. Ideally, the software would help the company understand where they were succeeding and how to improve their win-rate over time. The only problem? Read the full article…

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