Fuel Surcharge

March 4, 2011

Q: Do you think the other members will start charging a fuel surcharge again if gas keeps going up?

A: Yes. I bet some never dropped this from the last time we saw $3 gas. I’ve always been told not to sweat this as so many other service providers and transportation companies do the same thing. I would think that good business practices would drive you to use a predetermined price (say $3.25/gallon) as a benchmark. Then, if it’s greater than that amount, you add your surcharge; if goes back under, you take it off. The customers who actually see the bills might appreciate your honesty and integrity by doing that. — CW

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