Common tech industry frustrations negatively impact communication with clients and service delivery level. ConnectWise recently covered four hotbeds of irritation that can lead to tech service providers losing their cool.
Problem No. 1: Communication Breakdowns
Few things throw the success of a project – or potentially a business – off track quicker than communication failure. The breakdown can happen at any stage, from quoting and onboarding a new customer to project management.
Problem No. 2: Time Management and Visibility
It’s frustrating not to know who is working on what and for how long. Without a clear picture of time management, you risk inaccurate billing, billing delays, and accounting issues. To run your business smoothly, you need a solution that offers full visibility into your vital business information.
Problem No. 3: Where is My Data?
There’s nothing worse than looking for important client information, only to discover you don’t have access to it because you’re not a part of that system. Maybe you’re in sales so you can’t see the accounting data, or your support team can’t access project information. When systems aren’t linked, vital information is spread all over the place in systems that don’t integrate, leaving you with the hassle of exporting and manually sending over data.
Problem No. 4: Do It. Then Do It Again.
Redundancy is a productivity killer. Plus, it’s just plain annoying. Yet, without the right tools, it’s often necessary to repeatedly input and export the same data.
We’ve covered the most common problems here – now visit ConnectWise’s blog post to read about the solutions.
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