I’m a rule follower…I actually love rules, especially the ones I make. Most of our members do a great job creating rules of their own to improve efficiencies and be well organized. The problem I’ve been seeing is that we seldom review the old and obsolete rules before implementing new ones. The end result is Read the full article…
One of the industry’s legendary sales managers, whom I’ve known for years, called me a few months ago with an interesting story. He was telling me about his new 35 year-old boss who had just given him something called a KPI and asked for his initial thoughts and 10 matching stretch goals. In a quiet Read the full article…
I’ve fielded numerous calls from concerned members regarding the implications of the pending fiscal cliff, how new regulations and tax increases impact growth and profits and the many troublesome business issues that are flooding the news. I’d like to share my personal opinions on these issues. First off, small businesses have been challenged by mandates, Read the full article…
One of our members asked me recently about the direction and future of video conferencing as we know it today and where I see that all headed. To better answer his question I did some collaboration with two of this industry’s leading experts to see if we shared opinions, or had vastly different perspectives. Our Read the full article…
