2022 Business & Leadership Conference BLC banner

Schedule At-A-Glance

All times are in Central Time Zone

Wednesday, February 23, 2022

7:00am – 8:00am

Breakfast for Golfers

2:00pm – 6:00pm

BLC Onsite Registration

4:15pm – 5:00pm

4:15pm – 5:00pm

Thursday, February 24, 2022

7:00am – 8:00am


9:00am – 9:15am


10:45am – 11:00am


12:00pm – 1:15pm

Networking Lunch

2:45pm – 3:00pm


6:00pm – 7:00pm

Cocktail Hour

7:00pm – 10:00pm


Friday, February 25, 2022

7:30am – 8:30am


10:30am – 10:45am


12:00pm – 1:15pm

Networking Lunch

2:30pm – 2:45pm


5:00pm – 6:00pm

Closing Night Reception


Closing Night Dinner

Detailed Schedule At-A-Glance

Wednesday, February 23, 2022

7:00am – 1:30pm

NSCA Education Foundation Industry Charity Golf Outing

Join the NSCA Education Foundation for its annual Industry Charity Golf Outing to kick off the conference. The outing takes place at the TPC Four Seasons Las Colinas. Not only will it offer you the chance to meet new BLC attendees and get reacquainted with those you’ve met in years past, but your participation also helps the NSCA Education Foundation raise money to provide Randy Vaughan Leadership Awards to first-time attendees of NSCA’s Business & Leadership Conference.

Lunch will be provided during the day; awards will be given during the Opening Night Dinner, which begins at 6pm.

Register now!

2:00pm – 6:00pm

BLC Onsite Registration

4:15pm – 5:00pm

First-Time Attendee Orientation

If you haven’t attended NSCA’s Business & Leadership Conference in the past, this orientation is a great way to meet other new people and learn about what you can expect from the event. This informal orientation provides examples of how attendees from previous Business & Leadership Conferences have applied the concepts they learned to strengthen the operations and profitability of their businesses.

4:15pm – 5:00pm

Sponsor Appreciation Reception

Available exclusively to Business & Leadership Conference sponsors, this reception provides an opportunity to meet individuals from other sponsoring organizations who help make this annual event possible.

5:00pm – 6:00pm

Opening Night Reception

Take time to reconnect with friends or meet new attendees before the conference officially begins. Drinks and appetizers will be provided.

6:00pm – 8:00pm

Opening Night Dinner and Awards

Join us as we honor our Excellence in Business winners: integration firms that successfully combine business acumen with success in customer service, professional development, revenue growth, marketing, strategic planning, and more. We’ll also recognize our Excellence in Product Innovation winners: products created to positively impact integrators. In addition, winners of the Randy Vaughan Founder’s Awards will be recognized.

Thursday, February 24, 2022

8:00am – 9:00am

Opening Session: Economic Outlook 2022 (and Beyond) for Integrators

Presented by Dr. Chris Kuehl

Get a better handle on how the economy will impact your business in 2022 and beyond. This high-level economic overview is the best way to kick off the Business & Leadership Conference, offering analysis of long-term trends and current conditions, as well as an economic outlook from an expert economist. Supply chain challenges, inflation, skilled worker shortages, and decline in commercial office space are all factors that impact integrator success. This is a vital planning session that will help you prepare for what the upcoming year(s) will bring. It concludes with a performance summary of key U.S. indicators, including inflation, job creation, housing, and GDP.

9:15am – 10:45am

Opening Keynote: Beyond the Pivot: 4 Investments the Best Teams Use to Build the New Future

Presented by Jon Acuff

For months, the word “pivot” was the most popular word in the virtual hallways of every team. NSCA members who attend Pivot to Profit know the phrase well. It speaks to the need to quickly respond to an unexpected crisis. The concept of “pivot” promised a fast solution to a challenge we all thought would last for weeks, months, or, at the longest, a whole year. But the challenge wasn’t temporary—it stretched beyond our expectations. New solutions were needed to build a different future.

A crisis is a classroom. It’s an invitation to innovation that you might not have planned for, but you definitely need. The best teams look beyond the pivot and lean into four investments. They double down on skills, character, relationships, and hustle in intentional ways that bring clarity to chaos. They refocus, rebuild, and relaunch. They emerge with new tools and direction.

The future is bright, but it must be built.

If you’re ready to learn practical, actionable ways you and your team can win, don’t miss this keynote by The New York Times bestselling author Jon Acuff. He has spent more than 20 years helping the best teams in the world, like The Home Depot, The NFL Players Association, Comedy Central, FedEx, and Walmart, thrive in uncertain times.

Let him show you what it takes to move beyond the pivot.

11:00am – 12:00pm

Keynote: The Fusion Formula: Brand + Culture = Results

Presented by Denise Yohn

Forget everything you think you know about workplace culture! You don’t need perks and parties. You need engaged employees who produce the right results and help you build a great brand. Denise shows you how to infuse your culture with your core values and align your people with your unique identity so you can produce a healthy organization and valuable brand. Based on her new book, FUSION, Denise shares the secrets behind the world’s greatest organizations and lays out the leadership playbook for achieving the brand-culture fusion you need in order to power your performance and futureproof your business.


1:15pm – 2:45pm

Concurrent Breakouts

Breakout #1

How the Best Teams Overcome Overthinking to Navigate Change, Increase Productivity, and Win Consistently

Presenter: Jon Acuff
Moderator: Bradford Caron

Overthinking prevents nearly everyone from doing their best work. But what if it didn’t have to be that way? What if there were surprisingly simple and fun techniques you and your team could use to transform overthinking from being a” super problem” into a superpower? What if you could take those repetitive thoughts, which Acuff calls “soundtracks,” and make them work for you—not against you—with a new mindset? In this hands-on breakout session, you’ll work with Acuff to identify ways to become a more nimble, productive, and high-achieving organization.

Breakout #2

Improving Predictable Labor Resource Modeling

Panelists: Dave Taccone, Mat Hennings, Joel Harris, Eric Morris
Moderator: Brad Dempsey

Matching projects and schedules to resource availability. Managing escalating labor and material costs to proposals. Understanding force majeure issues with product and labor shortages. People, products, projects, and payments have become the four most unpredictable elements of systems integration. With supply chain issues, skilled labor shortages, and schedule changes based on other trades, we’ve seen far more cashflow problems now than ever before. This session is perfect for operations and financial leaders who want to better understand how predictability tools and better communications can make dramatic improvements in resource management.

Breakout #3

Playbook for Brand-Culture Fusion

Presenter: Denise Yohn
Moderator: Kyle Habben

Denise Yohn’s keynote, The Fusion Formula: Brand + Culture = Results, focuses on helping you achieve brand-culture fusion in your organization. This hands-on session takes it to the next level, outlining the playbook for achieving brand-culture fusion, futureproofing your business, and creating a culture that attracts the best talent. Denise will be joined by NSCA leaders to drill down on how this topic deeply impacts systems integrators.

Breakout #4

Understand Contracts and Intellectual Capital

Presenter: Sid Bose
Moderator: Mike Bradley

The “Big Projects – Good Paper” concept was first introduced at Pivot to Profit 2021 (watch recorded session here). Now’s the chance to take a deep dive into an advanced session on the topic. Integrators often sign documents and enter into agreements without a full understanding of obligations and subsequent risks. This session—led by Siddharth “Sid” Bose, an attorney in law firm Ice Miller's Data Security and Privacy Practice—is contract law combined with intellectual property protection and transfer of ownership. Plus, we’ll discuss licensing issues, as-a-service and subscription models, risk management, current supply chain legal challenges. and much more.

3:00pm – 4:00pm

The Executive Power Hour: What Resiliency Means

Presented by Juliette Kayyem

For leaders of integration companies, this is your moment. It is a time for leaders to lead. In this Executive Power Hour session, cybersecurity expert, and renowned crisis leadership authority Juliette Kayyem, a former U.S. homeland security leader, zeros in on the NSCA Community. These days, integration company leaders are in the throes of crisis – dodging supply chain related obstacles; reacting to talent challenges and labor deficiencies; facing cybersecurity threats, you name it. The resiliency they display in the face of crisis in 2022 has immeasurable impact. No, it’s not an easy time to be running an integration company – but NSCA Member company leaders are ready for anything. This session will help them understand what it means to be a resilient leader.

Friday, February 25, 2022

8:30am – 9:15am

NSCA Legislative Agenda and Business Meeting

Presenters: Chuck Wilson & Michael Boettcher

NSCA is your voice, your business resource, and your trusted advisor. Our annual business meeting covers the state of our industry, the election of our leadership, and our 2022 legislative agenda. This interactive session is led by NSCA and industry leaders who have specific experience in and knowledge about codes and compliance, emerging technologies, risk management, industry trends, growth strategies, and running successful integration companies. Make it a top priority to attend and learn what NSCA is doing to support your business, keep you informed, and help you take action when necessary.

9:15am – 10:30am

Opening General Session: Because Everyone Can Be Great

Presented by Calvin Mackie, PhD

As we consider the omnipresent talent recruitment obstacles in the integration market, Dr. Calvin Mackie challenges us to consider the bigger hurdles that so many face. Dr. Mackie, a proponent of STEM programs, leads a frank discussion about poverty-driven challenges that impact education and career opportunities. If you’re ready to be motivated and inspired when it comes to your organization’s talent, then this session is for you.

10:45am – 12:00pm

Keynote Session: Leading with Emotional Courage

Presented by Peter Bregman

Everyone in an organization–no matter their level—has the opportunity to lead. Unfortunately, most don’t. There is a massive difference between what we know about leadership and what we do as leaders. What makes leadership hard isn’t theoretical, it’s practical. It’s not about knowing what to say or do. It’s about whether you’re willing to experience the discomfort, risk, and uncertainty of saying or doing it. In other words, the critical challenge of leadership is, mostly, the challenge of emotional courage.

Emotional courage distinguishes powerful leaders from weak ones. It means standing apart from others without separating yourself from them. It means speaking up when others are silent and remaining steadfast, grounded, and measured in the face of uncertainty. It means responding productively to political opposition—maybe even bad-faith backstabbing—without getting sidetracked, distracted, or losing your focus.

1:15pm – 2:30pm

Concurrent Breakouts

Breakout #1

Change without Resistance

Presenter: Peter Bregman
Moderator: Josh Shanahan

Seventy percent of all major change efforts fail—mostly because of rampant fear, anxiety, and resistance. Do you think of resistance as an inevitable byproduct of change? Peter Bregman, author of Point B: A Short Guide to Leading a Big Change, argues that resistance is optional and an unintended consequence of the way most leaders try to execute change.

Bergman’s key insight: “People don’t resist change. They resist being changed.” He shows us how and why most change is executed poorly and most change management is counter-productive—creating stress among leaders and resistance in everyone else.

Done well, change is not something to suffer through on the way to something better (or maybe just different). Change is an opportunity to deepen engagement and ownership. You can create a workplace where everyone feels responsible for the success of the entire organization.

In this lively discussion, Peter Bregman begins with the obvious fact that people do not resist their own ideas. To make a change happen, the wider workforce needs to have some control. The question for leaders is: How can you share control without losing control?

Breakout #2

Talent Pipelines: Attracting, Recruiting, and Retaining

Panelists: Christina DeBono, Kelly Bousman, Shaun Trudell
Moderator: Amanda Herring

We work in a complex new world—one where nearly every economic sector is competing for skilled talent. Remote offices, work-from-home, NSCA Ignite program internships, DEI programs, working with STEM programs, attending job fairs: These things may sound exhausting, but they can add up to successful and proactive development of a talent pipeline to create a sustainable business model. This session helps you create strategies to address your most difficult talent management concerns.


Breakout #3

What Customers Really Want

Presenter: Scott McKain
Moderator: Don Mastro

In this hands-on session, dig into the disconnects between your organizations’ offerings and your customers’ needs. Scott McKain explores the lessons in his No. 1 bestselling business book, What Customers Really Want. The discussion will explore the six disconnections between what customers crave vs. what most organizations offer. McKain shares research and findings on extensive gulfs between client desires and company delivery. This deep dive will have you reexamining the value you offer to your customers.

Breakout #4

Culture Renovation – Rebuild or Reinforce?

Panelists: Ray Bailey, Matt Barnett, Jay Rogina, Susan Stewart
Moderator: Tim Hennen

Culture is everything. The culture of many integrators is going through renovation to better adapt to the rapid change in how businesses operate, and work gets done. The pandemic prompted major shifts in business, placing a high priority on culture preservation with remote staff, accommodating the multigenerational workforce, high levels of turnover, the need for personalized onboarding, declining levels of employee engagement, trust issues, etc. This interactive session will force you to face organizational culture challenges head on—and take steps to rebuild or reinforce.

2:45pm – 4:00pm

Closing Keynote: The Collapse of Distinction

Presented by Scott McKain

Your solutions are increasingly mission-critical for customers, but this session reexamines what that means. How do you deal with the phenomenon that Scott McKain calls the “collapse of distinction”? There are three ominous factors that pull every company back to the pack like a magnet. Without understanding these “destroyers of differentiation,” a voyage on the sea of sameness is inevitable. As you seek to become distinct, this compelling discussion reveals the four cornerstones of distinction—and how to stand out and move up through the creation of the ultimate customer experience. As you book your return flight from BLC, make sure you stay for this powerful closing keynote.

Optimizing every area of your business!

“As a first-year attendee, BLC energized me to do more and inspired me with new ideas and approaches...I was motivated on a personal level as well as educated on business and issues relevant to my workflow and challenges.” - Susan Lucci, New Era Technology

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